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1225 public services are provided online on the e-albania portal, while as of May 1, only 5% of public services are still offered at the counters, where the citizen must physically appear.
But while the decision to switch to most online services as part of the digital revolution has eliminated long queues, seniors are having difficulty.
Some are turning to offices that use the e-albania logo, where a paid service is offered.
“I do not know, I went to the chancellery, there they took 4 thousand lek”, expresses a citizen.
But the use of the e-albania logo for commercial purposes is prohibited.
Nevila Repishti: The e-albania logo is registered and patented in the General Directorate of Industrial Property and the use by third parties except the national agency of the information society constitutes a violation of the law..
The State Inspectorate of Market Surveillance has launched controls throughout the country to identify entities that are abusing by taking advantage under the e-albania logo. Violation of industrial property rights is punishable by a fine of 100,000 to 500,000 ALL.
Citizens who have difficulty using the technology may be assisted by employees who are physically present at the counters.
“They will have an assistance, in the counters that remain open, services that can not be provided electronically will be received, the novelty now is not to show up physically to get a copy of the document, but still help remains available”, says Nevila.
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