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The Prime Minister of the country, Edi Rama, has appeared at a press conference today from the Prime Minister where he announced that commercial banks will join the digital revolution to alleviate the obstacles and delays of services as was done with public services with documents.
Among other things, Rama has revealed that soon another phase will start with public transport where there will be no more paper tickets and all will be done online for urbanites and intercity buses.
“As you should know, from May 1, there are no more physical counters of the administration and all services are offered online.
5% of the services for which the presence of the person is necessary remain physically. Technology has not yet given us a solution on how to get married online but that will come too. In the same report unfortunately Albania gets a low rating for IComers, when it comes to banks we are last. In the region than in the rest yes that yes.
The queues at the banks in the morning with people being guided by a guard, are not daily events of the continent. We are here to tell you that Albania can not be in a high ranking country. Of course this is the miracle of technology that gives a country the opportunity to make big leaps in a short time, On the other hand we are where weeping cries in online banking services. Every month many ventures to pay VAT and social security of employees. A ritual that you do not even like to have at the bank door.
Citizens are also door to door banks, it is not your turn, not mine, as if it is the milk queue at the counters until yesterday that were a shame. While today citizens have a convenience in e-albania, it is normal to complain about banks. There is no need for a citizen who has a credit card to go to the bank door to pay for a public service. As it does with e-albania, it can also make the payment. Finally, very soon we will enter another phase with public transport where there will be no paper tickets and everything will be done online, as every citizen around us does for intercity and urban tickets. This means not service facilitation but price increase, the Government subsidizes over 5 million euros.
How can we tell them you will get the service online and pay a commission. Technical discussions have taken place and it has not been concluded that this is a matter of will. Which is perfectly normal.
The government of Albania, the cabinet had almost the entire system to remove the papers and to build all the processes in digital way and continued to produce acts on paper. And the whole process of awareness education did not yield results until the day the letter system was discontinued. The result took a week for everything to function normally without papers.
This is the reason for the interruption of the counters in one day. While the civil registry has several years to issue the certificate online, Albania continued to produce on paper. 1.5 million certificates continued to be issued. And we went and took the papers from the hands and printers and the service continues so that uploading and downloading mandates, through pieces of paper, are absolutely unacceptable and thus, the appreciation for Albania increases, but the costs decrease. I know banks for profit do not recognize ‘mom and dad’, but not so far.
Commercial banks have a cost of 5-20% for every payment made at the counter or banking and it is impossible to cope with the complaints of citizens who say, what is the value of fast services in eAlbania and to stand in line at the bank . Any payment for an online service, the bank recognizes the next day, at best.
If the banking system has been among the pioneers of development in this respect you are like farmers but with the difference that you are the bank and the working farmers of the land.
It does not happen that we accept to increase the price of the ticket to the citizens because of you. You have to join the digital revolution by doing your part. It is shocking that today’s panorama is that we have saved 7.1 million euros with a pencil in hand to get a piece of paper, and what were until yesterday the certificate, criminal record, or other documents in lek, today have been eliminated and is moment to jointly set up the working group, and we need to simplify procedures, reduce documents to make life easier for citizens, and there remains the stress that when they sit down for a loan, the pain is like giving birth in a maternity hospital, they say I do not ‘ i have ever done.“- said Rama.
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