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The provision of all services for providing documents online has made it difficult for a significant part of citizens to receive them.
A few days ago, Prime Minister Rama declared that as of May 1, the services at the state counters would be removed to be replaced later with applications in e-albania to put an end to bribes and long queues.
To receive a document with an electronic stamp, citizens must first download the application on a smart phone and then apply. But many citizens of different ages talk about Fiks Fare’s camera that they don’t know how to use it as an application and encounter difficulties in the applications they need.
Civil registry employees say that citizens have difficulties, but they should go to the offices to receive it as a service, even though it is not allowed by these businesses. Although this application was thought to be built to avoid bribery, Fiks Fare found numerous cases where citizens were ready to offer money just to have someone do an online search or register in e-albania to enable them to receive the document. The opening of several centers that offer e-Albania services at different prices is another problem that has increased since May 1, 2022.
From the observations made by Fiksi’s associates, it turned out that in the chancellery this service was offered against payment of 100-300 old lek. While in law offices for opening the application and applying for a document they required 2000 new ALL.
In the notary, it is accepted that this service is performed, but it is punishable by law. E-albania is a brand which is registered by the National Agency of the Information Society and also the portal where public services are provided free of cost, the ISHMT itself dated May 9, 2022 says that the service of receiving the document from e-albania in subjects which have turned it into a business using this logo is punished with a fine from 100,000 to 500,000 allek.
There are few businesses that display this online service on the advertising banners of their entities, but to avoid the measures that can be taken against them, instead of the logo, they present themselves as Service Office.
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